6N4329 Assessment 2
| Module Title | Supervisory Management | Module Code | 6N4329 |
| Assessment Technique | Skills Demonstration (2) | Weighting | 25% |
A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills’
Word Count: There is No Word count restrictions on this assessment.
General: Skills Demonstration (2) will be used to assess the following two Learning Outcomes for this Module:
- Devise a system for maintaining work-related records, to include operational records, a work roster for operational staff, and a maintenance schedule for equipment and vehicles.
- Carry out staff evaluations to include achievement of objectives, feedback on performance, identification of opportunities for personal development.
Guidelines
For the purpose of SD (2) you are required to play the role of a supervisor in a fictional company (as per the case study given below) and demonstrate your knowledge and understanding of the following supervisory functions in the context of that company:
- Evaluation of employee performance and procedures to be adopted for staff performance management.
- Conduct of performance management interviews with members of staff.
- System for maintaining work-related records, to include operational records, work rosters for operational staff, and the maintenance schedule for equipment and vehicles.
For this assessment you are required to conduct a performance management interview with an individual/employee that you are familiar with and who may benefit from your review, and record the details as required for this assessment.
Please go through the Case Study given below in detail and formulate your responses, as indicated at the end of the Case Study:
‘’You have recently been appointed as a supervisor in the Sales Department of Midland Groceries Ltd. You have nine workers in your team which is responsible for handling counter sales and maintaining good customer relations with the retail and wholesale clients. With your expertise gained through good management training, you have been instrumental in helping the company in recruiting some members of your team. Elaine is an old member of this team in your department and is now due for a staff-evaluation.
Her role is that of a lead-hand in her Section. She is charged with the responsibility of ensuring that customer-care is delivered in line with quality standards and is also responsible for maintaining workrelated records of her Section, to include operational records, a work roster for operational staff in her Section, and a maintenance schedule for equipment and vehicles placed with her section.
She is well liked by clients and is extremely focused on meeting client’s needs. However, Elaine is often late for work and has missed a couple of shifts in the last few months without adhering to the correct procedures for sick leave or annual leave. There have also been some adverse observations on her record keeping, rostering and scheduling of equipment maintenance from the Operations Manager.
You are required to plan and show how you will conduct a performance review meeting with Elaine and carry out relevant discussions with her, using appropriate forms/documents. Please provide evidence of forms/formats used by you for these detailed discussions along with copies of sample documents prepared to advise her, separately for each of the 5 Requirements listed below:
Requirement 1: 4 Marks
Discuss the role of objectives/goals in performance management
Requirement 2 : 4 Marks
Conduct an evaluation to identify achievement of goals by Elaine
Requirement 3 : 3 Marks
Positive and constructive feedback on performance
Requirement 4 : 2 Marks
Identification of opportunity for personal and professional development
Requirement 5 : 3 x 4 marks each
Prepare the following sample documents to educate and advise Elaine for proper discharge of her essential duties:
- Sample format for Record keeping of customer complaints and their resolution including brief details of the recommended procedures
- Sample Weekly rosters for the 6 members of her Section, including brief details of the recommended procedures while formulating the rosters
- Sample Monthly maintenance schedule for vehicles and equipment and the procedures for following the schedules
The layout of the Skills Demonstration should follow the sequence below:
- Introduction – to include how you have planned to compile your SD2 Assignment.
- Separate detailed discussion on each of the 5 Requirements above, with appropriate headings/sub-headings.
- Your Conclusion to indicate the process followed in compiling the SD2 Assignment and learning achieved.
- Bibliography/Reference List.
- Appendices if any.
Academic Integrity Guidance
Please ensure that you attempt to provide both in text citation/referencing and a bibliography/ reference list at the end of each assignment. The type of referencing used by The Open College is Harvard Referencing style.
For your convenience, there is a quick Harvard Referencing Guide at the bottom of the course moodle page which provides examples. You may reference the course learning material (units) and other sources such as books, websites and journal articles. Each requirement (section) within your assignment should have approximately two references to show that you have an informed opinion.
Please avoid ‘copying and pasting’ large amounts of text from various sources and using this for assignment content. Direct quotes once referenced and paraphrasing again with appropriate referencing is acceptable.
Please also avoid the use of artificial intelligence to generate assignment content as each assignment needs to bewritten by you as the student expressing your own opinion and providing your own examples.