BSNS5204 Office Management Assessment 1, 2026 | Open Polytechnic

BSNS5204 Assessment 1

Weighting  – 40%

Learning Outcomes

• Describe the role and responsibilities of an office manager in an
• Analyse how administration functions, operations, and/or projects support          operational goals.
• Plan administration functions, operations, and/or projects that support   operational goals.

Instructions

Complete and submit your assessment according to the Open Polytechnic’s Assessments webpage. This includes information on academic integrity, formatting, word limits and referencing.

• Include your name, student number and the assessment number.
• Number your pages.

Submission

• Submit your assessment in one file.
• Submit your work through your iQualify course.
• Emailed assessments will not be accepted.
• You will receive an automated notice advising you of your successful submission.

By submitting your assessment, you confirm that it is your own, original work.

Assessment Overview

This assessment aims to assess your understanding of the role and responsibilities of an office manager and how they can plan, analyse and improve administrative functions to support operational goals. You will demonstrate your understanding through a report that analyses administrative functions and plans their improvements, aligning them with the company’s operational goals. The marking schedule for this assessment contains the criteria by which you will be marked. Please ensure that you carefully note each of the task criteria before starting the tasks to ensure that you have all the information required to successfully pass the assessment.

Guidelines

• Remember your report must be of professional business standard with clear sections, section headings and reference to external sources.
• Your report must be written to an adequate academic standard using authoritative sources where applicable.
• APA 7th edition referencing of external resources is required.
• For additional guidance on mark allocation please refer to the Assessment 1 marking schedule.

Support Resources

It is important that you read through the following case study document before completing this assessment:

• Kākāriki Auaha case study.

Requirements

For this assessment, you will assume the role of an office manager to evaluate and enhance office management strategies to support the organisation’s goals. Your task is to write a report to effectively align Kākāriki Auaha’s administrative functions with the company’s operational goals. Review the case study provided. It outlines specific information relevant to this assessment.

Assessment Tasks

For this assessment you will write a report in which you will discuss the core responsibilities and skills associated with office management and how you can optimise Kākāriki Auaha’s administrative functions for continued success. In your report include the following:

Task 1: Five key tasks of office management:

1a. From your research, identify and describe five key tasks typically associated with office management.

1b. Describe how these tasks could apply to the role of office manager in the case study provided.

 (Word count guideline: 300 words)
(15 marks)

Task 2: Five key skills of an office manager:

2a. From your research, identify and describe five key skills typically associated with office management.

2b. Describe how each skill might apply to the role of office manager in the case study provided, considering the company’s commitment to the strategic goals of customer centric operations, sustainability and community engagement.

(Word count guideline: 400 words)
(15 marks)

Task 3: The role of office manager in the case study provided:

3a. Describe in detail the office manager’s role in supporting the three operational goals in the case study provided.

3b. For each operational goal, explain the specific actions and responsibilities that the office manager should undertake to contribute to these targets, highlighting how their leadership and coordination can drive the team towards these goals.

(Word count guideline: 400 words)
(20 marks)

Task 4: Analyse and plan administration functions for the case study provided:

4a. Analyse the strengths and weaknesses of the current administrative functions (record keeping, communication, HR support, and compliance and risk management).

4b. Discuss how these weaknesses (identified in Task 4a) hinder the company’s ability to meet the operational goals of enhancing team efficiency and collaboration, streamlining office operations and fostering a culture of sustainability.

4c. Using your office team’s expertise, create an implementation plan to address the weaknesses discussed (from Task 4b) in the current administrative functions.  Ensure your implementation plan describes how team expertise and resources will support operational goals.

(Word count guideline: 700 words)
(50 marks)

The recommended total word count for this assessment is 1800 words.

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