Capstone Log Hours (Week of 4/9/24 – 4/12/24)
Student: Astrid Tippenhauer______________________ Faculty: ___Professor Portal___________________________________
Facility/Agency/Unit: _Broward Health Medical Center_______ Facility/Agency Contact Person: Jeremy Garcon____
Date
Hours/ Total Hrs
Learning Objective(s), Give obj and obj # from contract
Summary of Activity(ies)
Evidence of Accomplishment(s)
Week 3/18/24
6
To acquire the skills necessary to recognize escalating behaviors, employ appropriate verbal and non-verbal techniques, and successfully diffuse tensions in various challenging scenarios, promoting safety and positive outcomes for all parties involved.
Attending workshops or specialized training courses on crisis response methods.
Consistent attendance at staff meetings and in-service training sessions, when case studies or scenarios pertaining to behaviors that escalate were examined and debated.
Observing the application of successful de-escalation techniques by following seasoned peers or mentors during difficult patient contacts.
Documentation of effective interventions in which the application of de-escalation strategies to ease tense circumstances and advance everyone’s safety was successful.
Supportive comments about my capacity to handle difficult behaviors and maintain composure under pressure from coworkers, managers, or patients.
Decrease in the number or intensity of violent or aggressive episodes that occur in the therapeutic context, suggesting better ability to identify and manage behaviors that are becoming out of control.
3/25-
3/29
12
To develop the ability to maintain clear, empathetic, and responsive communication with patients across diverse situations, ensuring mutual understanding, trust, and positive therapeutic outcomes.
Communication Skills Workshops
Feedback Sessions
Self-Assessment
1) summaries of patient survey data that highlight areas for communication enhancement and satisfaction.
4/1-4/5
12
Skillfully managing and diffusing tense scenarios.
Developed strategies for using empathy and active listening to defuse heated situations.
Dispute resolution techniques were put into practice to deal with problems quickly and skillfully.
Created a clear channel of communication to avoid miscommunication and proactively resolve conflicts.
Positive comments about the efficiency of mediation sessions in settling enduring conflicts and boosting team spirit were given by coworkers and superiors.
Acknowledged by upper management for exhibiting remarkable leadership in emergency scenarios, skillfully resolving conflicts, and upholding a positive work atmosphere.
4/9-4/12
12
Skillfully managing and diffusing tense scenarios.
Practice Active Listening: To better comprehend the thoughts and emotions of others in uncomfortable situations, hone your active listening skills. To promote open conversation and demonstrate empathy, try giving others’ comments your own reflection.
Stress Management Strategies: To maintain composure under pressure, practice stress management strategies like deep breathing, mindfulness, or visualization.
Conflict Resolution Training: Take part in conflict resolution training to learn how to effectively facilitate productive communication between parties involved in a dispute.
Positive comments about the efficiency of mediation sessions in settling enduring conflicts and boosting team spirit were given by coworkers and superiors.
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