Assignment Task:
1.1 Analyse types of conflict and causes of conflict within an organization.
1.2 Analyzes the stages of conflict.
1.3 Assess the impact of conflict on organisational performance.
2.1 Discuss processes for investigating conflict situations in the workplace.
3.1 Evaluate the use of approaches and techniques to resolve conflict.
3.2 Analyse the knowledge, skills and behaviors required to manage conflict effectively.