Correspondence Note: Safety Management and Hazard Mitigation at Pacific Airlines

Correspondence note: The documents you receive each week will have either the initial or
name of the document sender. To see who the sender of the document is within the company,
use the company organization chart. WEEK3,4 Update- In Week 4 you are still getting to the
bottom of all the correspondence of when you took over as Safety Manager for Pacific
Airlines. While trying to manage the safety incidents and hazards of the last 2 weeks, this
week more hazards are coming in and need to be mitigated to manage their risk. You need to
prioritize the hazards and put people in charge of of analyzing them for solutions. Meanwhile
you are reminded that the stakes are high with the sad reminder of the tragic accident on Maui
a few years ago. Review the information you received about Pacific Airlines this week and
provide answers to the following questions:
1. Describe any key Safety Management System (SMS) pillars you see or don’t see in this
week’s correspondence. What indicators do you see of responsibility, accountability, and
commitment of management? What indicators do you see this week that reflect a good
or poor safety culture. Describe any effective safety promotion examples or lack thereof
that you received in the correspondence. What do you feel the safety culture is within the
company and provide an explanation for your answer?
2. Describe how you will rate each identified hazard as a risk to manage. Who or what
entities will you delegate to analyze and investage the particular hazards and when will
you expect solutions to manage these hazards? What kind of solutions do you
anticipate?
please answer the too questions please!!!!!
THE
Maui
RAGE IT’S ALL NEWS TO US!
ITEM 11
January28
Director of Safety
Pacific Airlines
Dear Sir:
We are planning a feature story on aviation safety here in the Hawaiian Islands area.
Four years ago, one of your aircraft crashed at Maui killing 22 and injuring 12 others. We
would like to have one of our feature reporters visit your headquarters and discuss with you
what actions resulted from that accident and what presently constitutes your aviation
safety program. We are also aware of several reported near-mid air collisions with your
aircraft and would like to discuss those, too.
We can schedule the interview at your convenience. Please contact me at 808-555-1122
R. L. Grimes
Feature Editor
Pacific Airlines Office
of the President
ITEM 12
MEMORANDUM
ITEM 13
HOT LINE TELEPHONE RECORDER- 25 January
Yes, this is a baggage handler here at Maui. When we are short of aircraft tugs, the
pilots will use reverse thrust to back out of the gate. This is OK except for gate 7
when there is another plane parked at gate 6. Because of the way the ramp bends
at that point, the plane at gate 6 is almost directly behind the one at gate 7. When I
am working baggage at gate 6, I get a mouthful of dust and debris and I have lost
one hat and a pair of glasses so far. I turned in a hazard report on this in December,
but nothing has happened. Thank you.
ATTACHED TO ITEM 12
CHEWEY, CHEATHAM
And HOU
Attorneys at Law
ITEM 14
January28
Director of Safety
Pacific Airlines
Dear Sir:
I am an attorney representing a client who may have suffered permanent hearing
loss as a direct result of the operation of your aircraft while taxiing at Maui Airport.
Before pursuing this case, I would like a copy of your corporate policy regarding
noise abatement and any instruction you have issued your pilots on that subject.
If you have any questions, you may contact me at 808-555-2333.
A. D. Howe, Esq.
Pacific Airlines
ITEM 15
MEMORANDUM
TO: Director of Safety
FROM: Mabel Allen
DATE: 25 January
SUGJECT: Retirement
As you know, Kalani Thanos, the Chief of Ground Safety, had applied for
retirement effective March. Do you want to arrange a party for him or get him
a gift?

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