In the 21st century, the health care workforce is made up of four different generations of workers, who now operate from many different cultural perspectives. As a health care manager, it is important for you to understand how to manage conflict within and among these groups. Another aspect is human capital talent management where you want each generation to reach their full potential in your organization, which may look different for each group. In this assessment, you will evaluate strategies to support the multigenerational health care workforce and help them work in a harmonious fashion.
Imagine that you are an HR manager in a health care organization of your choosing. The Wellstar Health System organization recently merged with another, layoffs occurred, and departments are now being consolidated. Your organization (Wellstar Health System) now has employees whose ages span four generations, in which three different cultural groups are represented. Conflict is brewing between them. The conflict affects performance, shift scheduling, and cooperation with other departments. Your HR director has tasked you with preparing a presentation addressing strategies to effectively manage a multigenerational workforce, especially as it relates to conflict in workstyles.
Assessment Deliverable
Create a 12- to 15-slide presentation that includes a directive to address these conflicts and support your multigenerational workforce. You will be presenting this directive at the next quarterly management meeting. In your presentation:
Summarize the employment base with the 4 generations and 3 different cultural backgrounds.
Assess the situation that your organization is facing.
Describe the importance of human capital talent management skills for employee development within the different generations.
Create SMART goals to achieve cohesion, cooperation, and communication among the 4 generations of workers.
Strategize ways to support each generation within the same workforce. Consider using tables, matrices, or other visuals to convey this information.
Propose a strategy to overcome these conflicts and improve workplace performance.
Explain how success will be measured based on your strategy and goals.
Evaluate what leadership traits are needed to lead this organization.
Add speaker notes as if you were presenting in person (aim for about 50 words per slide).
Cite 3 reputable references to support your assessment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).
Include a slide with APA-formatted references.
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