Delivering Feedback and Goal Setting
[WLOs: 1, 2, 3] [CLOs: 1, 3, 4, 5]
Prior to beginning work on this assignment:
- Read Chapter 3 in Leadership for Today and the Future.
- Listen to the podcast featuring Brené Brown and Charles Feltman: Brené With Charles Feltman on Trust: Building, Maintaining, and Restoring It.
- Review the resource: How to Write SMART Goals.
Scenario:
For this assignment, you are to assume the role of the newly appointed Director of Business Development at a tech company and will lead a cross-functional team. You have been in this role for 6 months and it is time for performance reviews.
Monica Rose is an Account Manager on your team. Monica has been in her current role for the past 5 years. Previous performance appraisals have shown that she meets expectations in managing her workload and has great relationships with clients and her colleagues.
However, since you started your role, you have received several complaints from her colleagues. One of the complaints is that Monica is not meeting deadlines, and she reported it is due to the heavy workload and lack of adequate support. Like many organizations, your department has been impacted by the Great Resignation and is short two Account Managers.
During your one-to-one sessions with Monica, she reports uagc.instructure.com and does not express any concerns regarding needing support