Communication skills are some of the most important qualities a healthcare leader needs to have. Leaders must be able to listen carefully to everyone involved, including their team members and patients. This means they should pay attention, understand what is being said, and respond in a way that makes sense.
Conflict happens in every organization. It can happen between any people, from new employees to top managers. As a leader, you need to be ready to handle conflict when it comes up. This is important because it helps keep the workplace running smoothly and I It stops conflict from hurting employees’ feelings or work.
However, not all conflict is bad. Sometimes, it can be helpful because it can stop people from just agreeing with each other all the time. It can also lead to new ideas and better ways of doing things.
When everyone in a team just wants to get along and avoid disagreements, it’s called “groupthink.” This can actually hurt the team’s performance. A little bit of conflict can help prevent this by encouraging people to share different opinions and ideas.
Preparation
As a healthcare leader, you may need to resolve conflict on your team and within your organization. Not only will you have to manage conflict that occurs with you directly, but you will also have to handle conflict situations where you were not involved and not present.
Instructions
For this assessment, imagine that you will be leading a training for newly promoted healthcare administrators in conflict resolution. For the trainees, develop a handout focusing on the key aspects of conflict resolution in healthcare organizations for them to use as a resource after the training is completed.
Use the Conflict Resolution Handout Template [DOCX] to create your handout. It should not be more than two pages.
In your handout, include the following:
· Provide a brief overview of conflict resolution.
· Explain key concepts of conflict resolution.
· Explain the role of communication in teamwork and collaboration.
· Discuss communication strategies that leadership should promote within the organization to resolve conflicts.
· Recommend strategies that administrators can use to address conflict.
Submission Requirements
· Length: Use the Conflict Resolution Handout Template [DOCX]. It should not be more than two pages.
· Formatting: The handout is professionally formatted with clear structure and consistent design elements.
· Communication: Communicate in a manner that is scholarly and professional. Your assessment should be:
· Clear and organized.
· Free of errors in grammar and writing.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:
· Competency 3: Describe how different communication styles impact teamwork and collaboration.
· Explain the role of communication in teamwork and collaboration.
· Competency 4: Apply leadership strategies to resolve conflicts in the workplace.
· Provide a brief overview of conflict resolution.
· Explains key concepts of conflict resolution.
· Discuss communication strategies that hospital leadership should promote within the organization to resolve conflicts.
· Recommend strategies that administrators can use to address conflict.
· Competency 5: Communicate in a manner that is professional and respectful of the diversity, dignity, and integrity of others and is consistent with the expectations for healthcare professionals.
· The writing is clear and organized with very few grammatical mistakes.
· The handout is professionally formatted with clear structure and consistent design elements.
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