OPS/574 Wk 3 – Apply: Service System Applications [due Day 7]
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Assignment Content
The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.
Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.Identify the type(s) of service system used in the company or a certain part of the company.
Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.
Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.
Cite references to support your assignment
Format your citations according to APA guidelines
Submit your assignment.
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OPS/574 Wk 5 – Apply: Operations Plan [due Day 7]
Assignment Content
This assignment is intended to help you learn how to apply forecasting and demand models as part of a business operations plan.
Choose 2 quantitative elements that you would like to research in relation to the organization that you selected for your business plan. These elements may be related to products, services, target market, consumer preferences, competition, personnel, resources, supply chain, financing, advertising, or other areas of interest. However, at least one of these elements should be related to a product or service that your organization is planning to offer.
Develop forecasts by implementing the following approach:
- Collect data, including old demand forecast (subjective data) and the actual demand outcomes.
- Establish the forecasting method (from readings). Decide on the balance between subjective and objective data and look for trends and seasonality.
- Forecast future demand using a forecasting method.
- Make decisions based on step 3.
- Measure the forecast error where applicable. Look for biases and improve the process.
Write a 350- to 525-word paper evaluating the findings from the supported data points above, and explain the impact of these findings on operational decision making. Insert charts and supporting data from Excel and other tools in your paper.
Cite references to support your assignment.
Format your citations according to APA guidelines.
Submit your assignment.
Resources
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OPS/574 Wk. 6 – Apply: Summative Assessment: Supply Chain Operations Plan
Exam Content
This assignment is intended to help you build a supply chain plan/diagram for a new business by analyzing factors that affect sourcing, logistics, metrics, suppliers, and risk.
Create a diagram of the supply chain plan using one of the following tools:
- Excel
- PowerPoint
- Visio
- PictoGram
- Other faculty-approved platform
Write an 875-word analysis of the supply chain. Include the following:
- Value chain and flow of structure
- Inputs
- Outputs, including customer service structure
- Inventory points and forecasting
- Sourcing activities
- Risks
- Locations
- Logistics
Cite references to support your assignment.
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