Select a Customer Facing position in the Workforce Description (EXCLUDE SALES)

Answer the following questions for the case study you have chosen. Read all aspects of your case study carefully. Please make sure you address each question thoroughly and clearly. Each question should be at least 2-3 paragraphs to illustrate your

understanding. 

1) Review the Workforce Description in the case study you have selected. Select a

Customer Facing position in the Workforce Description (EXCLUDE SALES). If

you had to perform a job analysis on this position, how would you do it? Be

specific.

2) What type of structure (Job-based, Skill-based, Competency-based, Blended)

would best fit your organization and why?

3) What job evaluation method would you use to determine your positions’ relative

worth to develop the internal hierarchy, equity, and external competitiveness?

Why?

4) If you were to design a Competency-Based pay structure, what are the most

important (core) competencies (select the top five) you would choose for your

organization and why? What are the advantages of a competency-based pay

system? What are the disadvantages?

5) What are the factors that shape your organization’s external competitiveness to

recruit and retain employees? Discuss your specific labor market factors (supply

and demand), product market factors (competition and product demand), and the

organization factors (industry, strategy, size, etc.). From this information and your

organizations’ ability to pay, where would you position your organization’s overall

competitive pay policy (lead, market, or lag) and why?

6) If you were going to select jobs to include in a benchmark survey to ensure that

your pay is competitive, which jobs would you choose and why (review

Workforce Description)?

7) In designing your internal pay structure, would you design pay ranges and

grades, OR broadbands, and why?

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