Case Study: Chenai Holistic Home Care Agency Ltd
Chenai Holistic Home Care Agency is a domiciliary care agency providing care
and support to people living in their own homes. The CQC found 6 breaches of
the legal regulations in relation to safe care and treatment, safeguarding, person
centred care, dignity and respect, staffing and governance at this assessment.
During the most recent inspection, Chenai Holistic Home Care Agency Ltd was
served a warning notice on 31st March 2025 for failing to comply with Regulation
17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The agency was subsequently placed under ‘special measures’ by the CQC. ‘The
purpose of special measures is to ensure that services providing inadequate care
make significant improvements. Special measures provide a framework within which
we use our enforcement powers in response to inadequate care and provide a
timeframe within which providers must improve the quality of the care they provide.’
(CQC, 2026)
You are a quality expert working for a healthcare quality assurance consultancy
led by Professor Adebimpe Adedeji and Professor Adriana-Irina Iosif. Both trust
you to help the organisation successfully meet CQC requirements.
ASSIGNMENT QUESTION
You are required to write a 2000-word report style essay with supporting
frameworks, charts and tables. to demonstrate your understanding of the
importance of Quality management and the theoretical models and approaches
for managing quality in healthcare settings. The essay requires you to define and
reflect upon the extensive role of quality including some of the effective
approaches required to become a good quality manager from your own
experience (the essay contains a partial reflective component, which can be
written in first person using “I” or in third person if still desired). Please remember
to consider Academic convention when structuring the essay.
Task 1:
Describe the importance of establishing and maintaining high standards of
quality at Chenai Holistic Home Care Agency Ltd. (30 Marks)
Task 2:
Using the Ishikawa Fishbone Diagram, analyse the potential root causes of a
given quality issue at Chenai Holistic Home Care Agency Ltd. (50 Marks)
Task 3:
Recommend 4 approaches for involving patients and other stakeholders in
quality improvement initiatives at Chenai Holistic Home Care Agency Ltd.
(20 Marks)