In this course, you will complete a final project that identifies and resolves supervisee/trainee performance issues in the workplace. The objective of this assignment will be to create a brief presentation that demonstrates your ability to pinpoint performance issues, identify potential solutions, and measure the success of an intervention.
For this project, you will either:
· Report a real-life performance issue experienced by yourself or colleagues, or
· Create a hypothetical scenario of a performance issue in the workplace
Using the Performance Diagnostic Checklist – Human Services (provided to you during Module 7), you will analyze a pinpointed supervisee/trainee behavior from your situation/scenario and determine a potential intervention to implement and strategy for measuring success.
You will present your assessment and intervention process via a 5-10 minute PowerPoint (or similar) presentation. You may choose to present via recording or live during your Module 9 virtual live class. Both recorded and live presenters must submit their presentation in Canvas and presentations must be submitted at least 24 hours before the Module 9 live class.
Each student will be provided one peer’s presentation to review the following week and must submit the feedback as soon as possible.
Example project provided here – you cannot use this concern/pinpoint for your project.( the video attached)
Components
Title Slide
Should include your name and general title of your presentation (e.g., Repeated Delay in Data Collection)
Scenario Slide
Describe a staff performance issue you’ve observed or experienced or write a hypothetical scenario of a staff performance issue in the workplace. Include contextual information, including the setting, relevant relationships between individuals in the scenario/situation, and environmental variables that will help inform your PDC-HS process later.
Pinpoint Slide
Pinpoint the staff behavior of interest for increase or decrease. Ensure that your definition follows all the requirements of a high-quality pinpoint (measurable, observable, passes the “dead person’s” test, not a non-behavior, etc.) Please review content in Module 3 for a refresher on appropriate pinpoints.
PDC-HS Slides (x4):
Conduct a mock PDC-HS related to your scenario and briefly describe your findings for each section on separate slides. You should have a slide each for:
· Training
· Task Clarification and Prompting
· Resources, Materials, & Processes
· Performance Consequences, Effort, and Competition
Intervention Slide
Select the intervention that you believe will have the greatest impact on the behavior of the supervisee/trainee member. Provide a list of resources needed to implement the intervention (including people, time, funding, etc.), and a task analysis of the steps you would take to put the intervention in place.
Measuring Success Slide
Describe what data you would collect to determine if the intervention was successful and how you would collect those data. For a refresher on measurement strategies, please review the content from Module 3.
It is expected that the presenter will speak clearly, so that all words are audible. It is also expected that the presenter will be prepared and articulate the information on the slides in a smooth and controlled manner (i.e., deliver pertinent information without long pauses or repetition of filler words).
Peer Review Component
Students are expected to provide their peers with meaningful and substantial feedback. The following questions must be answered in narrative format:
Scenario Clarity & Context
Identify one specific detail from the Scenario Slide that meaningfully helps explain the performance issue, and one missing detail that would improve the functional understanding of the situation. Explain why that missing piece matters.
Pinpoint Quality Check
Evaluate the Pinpoint Slide using behavioral criteria (observable, measurable, passes the dead person’s test, etc.). Which criterion is best met, and which (if any) is weakest? Provide a revised version of the pinpoint if improvement is needed.
PDC-HS Alignment
Select one PDC-HS domain (Training, Task Clarification, Resources, or Performance Consequences) and explain whether the presenter’s conclusions are logically supported by the scenario. Cite a specific example from their slides to justify your evaluation.
Intervention
Does the chosen intervention clearly align with the performance problem identified in the PDC-HS? Point to one element of the intervention that directly addresses the problem and one aspect that may be mismatched, missing, or unnecessary.
Measurement & Data Validity
Evaluate the Measuring Success Slide: What type of data is being collected, and is it appropriate for the pinpointed behavior? Suggest one specific improvement to increase the reliability or validity of the measurement system.
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