Description:
This is the second (2) unit assessment task that student has to successfully complete to be deemed competent in this unit of competency.
The student is required to complete six (6) activities.
The student must attempt all criteria to the required level, e.g., Assessment criteria mentioned in the performance checklist to be deemed satisfactory in this task.
Scenario:
Feast of Flavours story
Feast of Flavours was begun when 3 school friends met for a drink, and the idea of opening a world-class restaurant was conceived with a little help from a bottle of Pinot Noir. After 3 years and innumerable ups and downs, Feast of Flavours was born.
Objective
The objective of a Feast of Flavours is to create a culinary experience that gives people the most delicious dining and an unforgettable aftertaste. At Feast of Flavours, customers will discover the flavours of the world as they merge with the essence of unique cultures. An amalgamation of cuisines around the globe under one roof with ambience designed to match the culinary joy. The idea of Feast of Flavours began with creating a tasteful palate for patrons who enjoy exploring and experimenting with flavours.
Menu options
Feast of Flavours menu ranges from a variety of local cuisines from across the globe carefully chosen to be a part of the 3 most important meals – Breakfast, Lunch and Dinner. The restaurant ambience is beautifully crafted with soft lighting, artful elements, and masterpieces. The scrumptious menu is fashioned by the Michelin 3-star chef and his team, including world-class chefs from across the world. At Feast of Flavours, you can also find cocktails and beverages curated to give a worldly experience with each slow slip.
A complete list of the menu options can be located at the Feast of Flavours simulated website
Meetings & Events
Feast of Flavours is acknowledged as an industry leader delivering the best food service to its customer. The restaurant is also equipped to handle private or corporate events like team outings, birthday parties, or special celebrations. Customers can choose from the below options to book for their upcoming event.
The restaurant is determined to cater for any customer within 2 minutes of their arrival and serve delicious food and drinks within 15 minutes of the order.
Feast of Flavours has 15 people staff on Friday and Saturday, including 4 chefs, 3 Bar attendants, 3 support staff /kitchen hands, 5 waitresses.
Budget control system followed by Feast of Flavours
Feast of Flavours uses the budget to coordinate and control the financial activities of the business. It analyses its performance by comparing the actual budget with the forecasted budget and then finding the variations and making necessary adjustments by involving the relevant team members. The below-provided image highlights the steps of the budget process followed by the Feast of Flavours.
Training process
Feast of Flavours provides induction and training to all the staff members before beginning their respective roles. The management team members have to clear a knowledge test before commencing their role and after receiving complete training. Once the test is cleared, the respective employee can commence their job role. All employees are provided with three attempts to clear the knowledge test.
Assume that you are working as a restaurant manager in Feast of Flavours, and you are responsible for preparing and monitoring the budgets. You are also responsible for identifying any variance between the actual and the prepared budget and evaluating options to improve budget performance.
You are required to read and understand the given scenarios and visit the simulated business website for Feast of Flavours and complete the below-provided activities
Activity 1: Allocate funds to budget
Additional scenario
As per the previous figures of the organisation, the food cost accounts for 35% of the sales. Whereas beverages account for 40%. The management is unhappy with the outcomes and wants to reduce the figures, and are working on/ researching new ways to manage and control stock. In order to increase sales, the business has started to offer loyalty cards to its customers who will receive a free meal after spending $150 on their loyalty card.
Your Task
In this activity, you will act as the restaurant manager, and the management team wants you to allocate funds to the budget for the first quarter and document in the template provided below.
You are required to perform the following tasks.
Activity 2: Discussion with the management
Your Task.
In this activity, you will act as the restaurant manager, and you are responsible for communicating the budget with the management and creating awareness about budget control. You are also responsible for identifying the variance in the financial reports and presenting them to the management team.
Two of your classmates will act as the managers from the management team, and they will act as:
You are required to engage in discussion with the manager. The managers will listen to you and provide their advice on the current budget performance, and you are also required to obtain suggestions to improve them.
During the discussion, you will be required to:
Identify the variable direct cost, fixed indirect cost and variable indirect cost.
Activity 3: Budget management
Your Task.
In this activity, you will act as the restaurant manager, and you are required to conduct research over the internet and identify new approaches to improve budget performance.
You are required to identify the causes of budget variance and evaluate the options to improve the budget performance based on the activity 1 and 2. You are required to take into consideration the feedback provided by the management team in activity 2.
You are required to perform the following tasks:
You will be required to complete.
You need to complete the budget performance template based on the instructions provided in the above section and submit the completed template to your Trainer/Assessor.
Your Trainer/Assessor will observe your performance and complete the following performance checklist.
Activity 4: Discussion with supplier
Additional scenario
You were a bit concerned about the rising prices of meat. So, you decided to conduct research to identify the different suppliers that have raised the prices. After your investigation, you identified that there are many other suppliers that can supply similar quality items at lower prices than your current supplier.
Your task
In this activity, you are required to conduct a meeting with your current supplier and discuss with him the issues you are facing due to the increased prices. You are required to negotiate with the supplier and try to convince him to provide you with the goods at a price provided by the other suppliers in the market.
One of your classmates will act as the meat supplier and take part in the discussion. He/she will be determined with the prices and will not agree to change the prices as he believes he is one of the best providers of meat in the market, and the other providers supply the stale meat and use chemicals to make it look fresh.
In the meeting, you are required to discuss the following with the current supplier:
You will be required to complete.
You need to perform a role play based on the above-provided instructions and complete the meeting minute template. Submit the completed template to your Trainer/Assessor Your Trainer/Assessor will observe you during the role play and complete the following performance checklist.
Activity 5: Discussion with the purchase manager
Additional Scenario
Based on your discussion with the supplier in activity 4, you have decided to change the supplier as he is not willing to change his prices, and you have identified there are other suppliers who are willing to supply the products at the same rate as before.
Your Task
In this activity, you will act as the restaurant manager and you are responsible for implementing the new approaches for budget management. You are required to conduct a meeting with the purchase manager and discuss the options of the new supplier and the reason for changing the old supplier.
One of your classmates will act as the purchase manager and will participate in the discussion. Purchase managers are responsible for authorising any purchase decisions. He/she will show concern that the changes will have a negative impact on customer service standards and food quality, leading to an increase in customer complaints, and you are required to convince him/her.
During the discussion, you will need to:
You will be required to complete.
You need to perform a role play based on the above-provided instructions and complete the meeting minute template Submit the completed template to your Trainer/Assessor Your trainer/assessor will observe you during the role play and complete the following performance checklist.
Activity 6: Identify variances and document the outcomes
Your Task.
You are required to perform the following tasks.
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